Our services

Led by seasoned HR Business Partner Serena Timms-Leeke, we provide tailored, practical HR support designed to improve compliance, culture, and performance. With over a decade of experience across education, mining, and corporate sectors, Serena integrates expert knowledge with data-driven decision making to deliver measurable results.

From one-off advice to project-based solutions, our services help you make confident people decisions backed by clear insights and proven processes.

HR Policies and Documentation

Clear, compliant contracts, handbooks, and procedures tailored to your business:

  • Custom templates (e.g Employment contracts)

  • Policy and procedure review and creation

  • Staff handbooks, induction and onboarding materials

  • Process documentation and workflow tools

From $350 per document | Larger project pricing upon request

Recruitment and Onboarding

Help with hiring the right people and setting them up for success:

  • Job design and position descriptions

  • Advertisement writing and candidate shortlisting

  • Interview support and reference checking

  • Advice on relocation, immigration, or casual conversion processes

Minimum 60 mins charge |  $150 per hour

General HR and Business Consulting

Your on-call HR partner, offering support across a wide range of HR functions:

  • Workforce planning and HR strategy

  • Leadership and management support

  • General administration and business strategy support

    Hourly or retainer rates available

Fair Work and Award Advice

Support with understanding entitlements, managing staff, and staying compliant:

  • Advice on Awards, pay rates, classifications, and allowances

  • Clarification of entitlements

  • Award and EBA interpretation

  • Casual conversion, fixed-term contracts and compliance guidance

  • Audit support and data tracking of compliance issues

Minimum 60 mins charge |  $150 per hour  

Performance and People Management

Guidance on staff performance, feedback, and workplace issues:

  • Performance improvement plans and staff coaching

  • Navigating difficult conversations and conflict resolution

  • Absenteeism, misconduct, or grievance management

  • Return to work and reasonable adjustment process guidance

    Minimum 60 mins charge |  $150 per hour

HR Projects and Change Management

Need help with something bigger? Serena has led HR transformation and change programs in some of Queensland’s largest organisations.

  • Organisational restructures and impact analysis

  • System implementation and process redesign

  • Training needs analysis and capability mapping

  • Change communication strategies

  • Strategic workforce initiatives

    Project pricing upon request